>> DISPUTE RESOLUTION

[GUIDE] How to handle disputes on TorZon Market.

>> WHEN TO DISPUTE

  • [NO DELIVERY] Package didn't arrive within expected time
  • [WRONG ITEM] Received different product than ordered
  • [QUALITY] Product quality not as advertised
  • [QUANTITY] Received less than paid for
  • [DAMAGED] Product arrived damaged

>> DISPUTE PROCESS

[STEP 1] CONTACT VENDOR FIRST

Always try to resolve with vendor before opening dispute. Many issues can be solved directly.

[STEP 2] OPEN DISPUTE

If vendor unresponsive, open dispute BEFORE auto-finalize timer expires!

[STEP 3] PROVIDE EVIDENCE

  • Screenshots of communication
  • Photos of package/product
  • Tracking information
  • Clear description of issue

[STEP 4] AWAIT DECISION

TorZon moderator reviews evidence and makes decision. Be patient and responsive.

>> TIPS FOR WINNING DISPUTES

  • [EVIDENCE] More evidence = stronger case
  • [TIMING] Open dispute quickly, don't let it auto-finalize
  • [POLITE] Stay professional in communications
  • [HONEST] Never lie - moderators can tell
  • [RESPONSIVE] Reply promptly to moderator requests
<< BACK TO GUIDES