>> ORDER TRACKING

[GUIDE] Understanding order status and delivery on TorZon.

>> ORDER STATUSES

  • [PENDING] Order placed, waiting for vendor
  • [ACCEPTED] Vendor accepted, preparing
  • [SHIPPED] Vendor marked as shipped
  • [DELIVERED] You marked as received
  • [FINALIZED] Funds released to vendor
  • [DISPUTED] Dispute opened

>> EXPECTED TIMES

[DOMESTIC]

Usually 3-7 business days depending on country and shipping method.

[INTERNATIONAL]

7-21 business days. Customs can add delays.

[EXPRESS]

1-3 days if vendor offers. Higher cost.

>> IF PACKAGE DOESN'T ARRIVE

  1. [1] Wait full expected delivery time + buffer
  2. [2] Message vendor politely asking for update
  3. [3] Check if vendor offers reship policy
  4. [4] Open dispute BEFORE auto-finalize if needed
[!] AUTO-FINALIZE: Orders auto-finalize after set days. Dispute BEFORE this if package hasn't arrived!
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